1114 J Street, Modesto, CA 95354 - Phone: 209.577.5757 - Fax: 209.577.2673|Saturday, November 25, 2017
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Disney's Approach to Business Excellence - Professional Development Training

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Name: Disney's Approach to Business Excellence - Professional Development Training
Date: November 1, 2017
Time: 8:30 AM - 4:30 PM PDT
Registration: Sorry, public registration for this event has been closed.
Event Description:
The one-day event will allow area professionals begin to understand the power of leadership values, discover how customer loyalty can be established, and gain insight into how organizational culture is strengthened. Participants can learn how systems and processes can make exceptional customer service achievable and explore how to integrate personal creativity and organizational processes to support continuous improvement within their organization. This day of Disney Institute training uses business insights and time-tested examples from Disney parks and resorts worldwide to inspire individuals and organizations to enhance their own customer experience using Disney principles as their guide. 

There are five powerful lessons in business, lessons carefully developed by the Disney organization in its never-ending pursuit of excellence. These universal pillars of a successful business—leadership, culture, service, brand and innovation—are the keys to sustained business excellence. Together, these lessons forge an enduring bond between inspired leaders, motivated employees, satisfied customers, and an ability to drive stakeholder value.
 
Throughout this course, you will discover insights that drive Disney parks and resorts organization and gain awareness of how these insights could be adapted to strengthen your own organizational efforts.
 
In this look at the Disney approach to Business Excellence, you can:
 
  • Understand the power of values and vision in leadership to obtain a thriving organization
  • Discover how customer loyalty can be established leading to sustained profitability.
  • Gain insight into how culture is strengthened in the recruitment, selection and training processes.
  • Recognize the systems and processes that can make exceptional customer service achievable for any organization.
  • Examine how personal creativity and organizational processes could be integrated to create ongoing innovation within your organization.
Event Media:
Event Sponsors:
  • STANCO
  • Sysco Food Services of Central California
  • California State University, Stanislaus
  • Prime Shine Car Wash
  • 209 Magazine
  • The Modesto Bee
  • Doctors Medical Center-DMC
Location:
This all-day event will be held at the Event Center located at Stanislaus State at One University Circle in Turlock, California.  The Event Center is located near the University Bookstore.
 
Free parking will be available for all attendees in Lot 8 off Mariposa Drive on the east side of the campus.
Date/Time Information:
Registration/Breakfast:  8:00 AM
Disney Program Begins:  8:30 AM
Lunch:  12:00 PM
Disney Program Continues:  1:00 PM
End of Session:  4:30 PM
Contact Information:
John Villines, Modesto Chamber of Commerce
Fees/Admission:
$495/person - Chamber Member Price
$550/person - Non-Chamber Price

There is limited seating so tickets may sell out soon!  If we are sold out, please contact our office for more details or to put on a waiting list.
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